There’s something deeply humbling about Mr. Spock, one of my favourite characters from the all-time classic Star Trek series. He evokes a profound sense of humility in me. Half human, half Vulcan, he stands as the perfect metaphor for every leader who has ever had to balance decisions between heart and mind.

In pharmaceutical manufacturing, quality decisions are constantly made on the basis of data — from deviations, out-of-specification (OOS) records, validation runs, and annual reviews. These decisions carry high stakes, since they affect patient safety, product quality, compliance, and business efficiency.